Sydney embracing contactless transport payments with 30m journeys clocked

The New South Wales government has touted its contactless public transport payment system a success as 30 million journeys have been taken using debit or credit cards, or linked devices such as smartphones or watches, since 2017.

After introducing the first trial of the feature on ferries in July 2017, the state government said around 1.5 million journeys are paid for without an Opal card in an average week.

The feature allows commuters to pay via the PayPass or PayWave function on either debit or credit cards — including smartphones and any smart devices that have NFC payment capability — in lieu of using an Opal card.

“The NSW government is powering ahead with more innovative payment options for those using our Opal network as people continue to move away from cash, and even more recently cards,” Acting Minister for Transport and Roads Paul Toole said on Friday.

“We know digital wallets are becoming more common, so being able to pay a fare with a mobile phone or smart watch is just another added convenience for commuters.”

Toole said the government is aiming to create more digital products, including the digital Opal card which it plans to roll out in a trial phase this year.

The Opal card requires commuters to “tap on” when beginning a trip via bus, train, light rail, and ferry, and “tap off” when they reach their final destination on services operating in Sydney and many of its suburbs.The function was made available on the Sydney Trains network and on any NSW Train Link Opal service in November 2018.

It followed the state government, alongside Cubic, kicking off a trial in July 2017 that saw commuters use a Mastercard card or mobile wallet to tap on and off some ferry services in Sydney.

The trial was then extended to Visa and American Express cardholders in March 2018, allowing the use of all three card types on all ferries and one light rail service.

Sydney buses were the last piece, allowing the function in September.

Speaking in July, Minister for Transport and Infrastructure Andrew Constance outlined his vision for the future of transport in the state that is home to over 22% of Australia’s population, saying the government was looking to rely heavily on data, biometrics, and real-time access.

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Among other things, Constance said the government is focused on making the public transport journey easier and faster for customers.

“I’m sure we’ll see new forms, frictionless transport payments, not too far off,” he said.

These new forms, Constance said, would give commuters an Amazon Go-like experience.

“Similar to Amazon’s walk out technology in shops where customers scan their phones at the door, grab the items they want, and walk right out and their account is automatically charged,” Constance continued.

“In the transport space we use facial recognition technology to scan customers who have opted in and linked their Opal account, so no more gate barriers just a smooth journey.”

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Constance reiterated his recently outlined vision for subscription-based transport services, comparing it to the way people consume Netflix.

“In essence, you sign up for a nominal fee each week or month and all the different pricing for public or private providers will be built into this, whether it be an Uber or rideshare car, bicycle, or a metro train,” he explained.

“Might sound like a pipedream but it’s almost a reality in London.

“I don’t think it’s unrealistic to see this same kind of service being introduced in Sydney in the near future — seamless, customer-focused Opal transport.”

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